General terms and conditions – Sixt Holiday Cars Arrangement.

Arrangement

Sixt Holiday Cars arranges your holiday rental car for you at low, fixed prices. You sign the rental contract locally with the local partner. Please note all the information on the voucher as well as the relevant rental conditions.

Services

Our prices include: unlimited mileage, third party insurance, collision damage waiver, theft protection and all local taxes and fees plus one additional driver. Please note the information for individual countries, as other conditions may apply for some destinations.
Special inclusive features are indicated by Sixt Service.
The rental day is based on a period of 24 hours from the start of the rental period.
If the drop off time is later in the day than the pickup time, an additional day will be charged for. If the season changes during the rental period, the price valid on the commencement date applies to the entire rental period.
All extras plus local taxes are paid locally.

Place of jurisdiction

Place of jurisdiction The place of jurisdiction is Munich/Germany.

Rate calculation

The rates given are in Pounds. Prices are guaranteed for confirmed reservation.

Insurance

The third party liability insurance of our rental partners provides coverage of at least EUR 1 million. The coverage depends on the local statutory requirements and relates to personal injury and property damage. (Details can be provided on request). The collision damage waiver (CDW) covers damage caused by the driver or damage which is not covered by a third party or reduces the nonwaiverable responsibility depending on the country. In case of damage, this nonwaiverable responsibility is retained from the hirer locally in the form of the deposit. In case of damage, the following instruction must be followed:

• immediately inform the rental station
• call the police and obtain an accident report
• when you return the vehicle, complete and sign a damage report.

To reclaim any retained/paid non-waiverable responsibility with a DEW, please send the following documents to Sixt Holiday Cars:

• the damage report and the police accident report
• copy of the rental contract
• proof of payment confirming that the excess has been paid (credit card statement)

The excess will not be reimbursed in the following cases:

• damage incurred due to failure to comply with the rental conditions
• damage incurred due to driving under the influence of alcohol, drugs or medication
• loss of or damage to the car keys
• damage to the undercarriage and oil sump as well as wheels, glass and roof and interior of the car
• private objects that are stolen from the vehicle or damaged
• subsequent costs such as towing costs, hotel accommodation, phone costs etc.

The customer shall always be liable for damage caused by negligence or driving on unpaved roads. Reimbursement shall be denied when the local insurance does not settle the damage, in case of all negligence. The car theft protection only covers theft of the vehicle and not the objects inside it.

Additional insurance
You have the option locally of taking out additional insurance, e.g. personal accident insurance (PAI). This is charged for according to the terms of the relevant car rental company. This is not mandatory, Sixt Holiday Cars will not refund any insurance taken out locally.

Damage excess waiver (DEW)

On all bookings you will be required to leave minimum a deposit to the value of any CDW excess you may be required to pay if the vehicle is damaged during your hire (see the paragraphs dealing with CDW above). If the vehicle is damaged, the deposit will be retained and treated as payment of the excess. If, however, you have purchased our damage excess waiver, your liability to pay the excess will be waived and you may reclaim it, subject to our terms and conditions, by filling in an accident report form (supplied by our local car rental partner) and sending a copy of it to Sixt Holiday Cars. Your liability to pay for damage to the vehicle will therefore be limited to the cost of the daily rate you pay for collision damage waiver and damage excess waiver.

• DEW is not available for prestige cars.
• DEW (and CDW) do not apply in relation to damage to windows/windscreens, wheels and tyres, the underside and the roof and the interior of the car, towing charges or where the vehicle is driven off-road or on unpaved roads, without due care and attention, negligently or where the driver is under the influence of alcohol or other drugs. Your liability to pay the cost of the damage will therefore not be waived in these circumstances and you may be liable for the full cost.
• In the event that keys are lost or damaged, you will be liable for the reasonable costs of obtaining a replacement, and further costs if directly related to the theft of the car.
• DEW does not apply when taking four-wheel drive vehicles "off road" or on unpaved roads. Your liability to pay the CDW excess will therefore not be waived in these circumstances and you may be liable for the full excess.

Payment

Sixt Holiday Cars accepts Eurocard/MasterCard, Visa and American Express. The fee is debited from your credit card about 3 weeks prior to pickup. When you book and state your method of payment, you receive a voucher for the services you have paid for every rental is subject to the general conditions given on the back of the agreement signed by the driver and the local car rental company. The voucher serves as confirmation of the reservation and payment. This must be presented to the local car rental company when the car is collected.

For more details and questions please contact us:
Sixt rent a car
UK Headquarters
Durrant House
47 Holywell Street
Chesterfield
S41 7S
Phone: +44-(0)8700 10 30 40
Fax: +44-(0)1246 - 50 6129

Deposit

On picking up the rental car a deposit will be required to cover possible surcharges (e.g. fuel, late returns etc.). You must provide a credit card to cover the deposit, cash or debit cards will not be accepted. Deposit amount is based on the sum of the tank of petrol and the insurance excess amount. Further details are available on request and on you rental voucher.

Vehicle pickup

Most car rental companies have a rental car station in the airport building of the destination. In many destinations the vehicle can be delivered. This will be charged locally. In some destinations a shuttle bus is provided to take you to the rental station. You have to sign a rental contract at time of receipt of the vehicle. Please read it through carefully and keep a copy.. When you pick up the vehicle, check its condition and detail any damage in the rental contract. If the vehicle is not as you requested or has damage, please lodge a complaint directly on site at the time of pickup, because unfortunately we cannot accept later complaints made to us. Repairs to the vehicle must be approved by the local rental company. Pickup out of office hours is only possible on request, sometimes at a charge.

Vehicle group

Reservations can only be confirmed for vehicle groups - vehicle types stated serve only as typical examples for the size of the vehicle. Naturally we will do our utmost to ensure you receive the model you would like.

Extras

Roof racks, child seats, snow chains etc. are available on request for many destinations. Enquire at the Reservation Centre or via the reservation system about fees payable locally.

Petrol

Rates do not include costs for fuel and service charges. Please note the fuelling regulations of the local rental company will apply. They are stated on your voucher.

Minimum age

The required minimum age varies from country to country, but usually it is 21 years old. The driver must have held a class b (Euro norm) driver‘s licence for at least one year (in some countries at least 2 years). The driver‘s licence must be presented on site together with a passport or identity card. In some countries, a maximum age limit also applies. Please see the notes on your voucher.

One-way rentals

One-way rentals must be pre-booked. The costs are charged locally. For further information, see your voucher, or contact our Reservation Centre.

Cross-border rentals

You must enquire about the option of crossing borders at the time of booking, and any charge will be made locally.

Changes/cancellations

No Administration charges apply (as clearly a change to date, vehicle group etc. may result in an additional amount having to be paid). No reimbursement will be paid for early returns, late pickups or no-shows. Only if you have requested and received confirmation of a booking extension at Sixt Holiday Cars conditions and prices is this extension binding. Otherwise local rates will be charged over which Sixt Holiday Cars has no influence.
All changes relating to your rental car booking (such as flight dates, arrival time etc.) must be reported to Sixt Holiday Cars, because otherwise we cannot guarantee that the vehicle booked will be available. Cancellations must be made in advance in writing to Sixt Holiday Cars. It is not possible to cancel a reservation directly with the local partner.
The consumer can cancel the booking in writing within two weeks from the original booking date without giving any indication as to the reason for the cancellation.
The cancellation request must be received within the 2 week period.

Cancellation fees
Up to 4 days before pickup GBP 15
From 3 days before pickup GBP 40

You can easily avoid these cancellation fees by taking out our low-cost cancellation protection of GBP 3,5 per commenced week. This cancellation protection covers all cancellation costs, even if you cancel at the minute without giving reasons.

Service centre

Please feel free to contact our service centre with any questions you may have. Call +44 (0) 8700 10 30 40 or send an email to customer-service-uk@sixt.com

Issued

October 2007

Subject to change. The general rental terms of the local Sixt Holiday Cars partner apply.